Department:
JUDICIARY

Job nature:
(T26) To provide desktop services and help desk support to the Judiciary.

Responsibilities:
(T26) The Judiciary has around 2,500 PCs and servers, on UNIX, Linux and MS Windows, spanning over 13 buildings to support the daily operations. In order to provide quality services to both the Judiciary users, other parties and the public, a stable, secure and high performance IT infrastructure was set up and its evolution continues. The Judiciary has implemented more than 60 information systems to support its daily operations. These information systems consist of those for in-house activities in different court levels such as office automation utilities (e.g. e-mail systems, fax service, Internet access service) as well as for G2G applications (e.g. e-Leave system, e-Payroll system, Departmental Portal system), and those for court case management functions. From time to time, the Judiciary is upgrading its technologies adoption and IT security measures to align with the industry best practices and standards. The successful candidate will deliver first-line helpdesk support for computer hardware and software to Judiciary users. Responsibilities will include addressing end-user queries, managing requests, and conducting problem investigations. The candidate will monitor ongoing issues and coordinate necessary follow-up actions. Additionally, they will collaborate with the application development team to reconfigure client computers for new application rollouts. Strong customer service orientation, excellent communication and interpersonal skills are required. The ability to apply appropriate levels of supportive and directive guidance for technician tasks and routine business processes is essential for this role. The successful candidate is required to work in line with the business hours of the Judiciary including Saturdays, and may need to work outside office hours as and when required. Travelling among Judiciary premises during office hours may be needed to provide support services in different locations.

Requirements:
Please refer to the technical and non-technical requirements.

Technical skills:
Office Automation (24)
PC LAN Support (36)