Department:
JUDICIARY

Job nature:
(T26) To provide desktop services and help desk support to the Judiciary.

Responsibilities:
(T26) The Judiciary has more than 2,600 PCs and servers, on Unix, Linux and MS Windows, spinning over 15 buildings and being accessed by 50 Government departments. In order to provide a quality service to both Judiciary users and other parties, a stable and secure IT network and infrastructure performance are required. The Judiciary has implemented more than 50 information systems to support the daily operations. These information systems cover in-house applications for different court levels, office automation utilities such as e-mail, Internet access, websites as well as government wide applications (such as e-Leave, e-Payroll, Departmental Portal, etc.). The successful candidate will be required to provide first line and helpdesk support in relation to computer hardware and software to the Judiciary users. He/She will be responsible for handling end user queries, request and problem investigations. He / She will also be responsible for monitoring open issues and coordinating the required follow-up activities. He / she will coordinate and work with application development team for client computer reconfiguration for new application rollout. He / She may also provide support for use of IT equipment in courtrooms. He / she must be capable to apply appropriate level of supportive and directive guidance for Technician tasks and routine business processes. Strong customer service orientation, communication interpersonal skill are required.

Requirements:
The successful candidate is required to work in line with the business hours of the Judiciary including Saturdays, and may need to work outside office hours as and when required. Travelling among Judiciary premises during office hours may be needed to provide support services in different locations.

Technical skills:
Office Automation (24)
PC LAN Support (36)