Department:
WFSFAAWFAO

Job nature:
(T26) Enhancement and On-going Support of Office Automation (OA) Facilities, and Implementation of New OA Projects

Responsibilities:
(T26)
1. Support the infrastructure and IT security of the OA facilities and systems
2. Lead a team of in-house IT staff to provide on-going support and maintenance of OA facilities, conduct technical evaluation of OA products and provide helpdesk services for supporting internal end users
3. Plan and manage OA and IT security projects
4. Liaise with relevant internal and external stakeholders including support teams of Government central IT services such as Government Backbone Network (GNET), Government Communication Network (GCN), Internet Access Services (IAS) and Internet Mail Exchange (IMX) Service, for provision of good support services and implementation of projects; and
5. Carry out other duties as assigned by the supervisor.

Requirements:
1. Must have solid experience in project management and on-going support of Government OA infrastructure, IT systems and services
2. Must have support experience in Government OA systems including Centrally Managed Messaging Platform (CMMP) and Departmental Portal (DP) using Departmental Portal Hosting Service (DPHS)
3. Must have experience in server virtualisation technology (server, storage and backup), storage area network (SAN), video conferencing system and mobile device management system
4. Must have solid experience in supervising a team of IT officers for providing operational support on IT security and helpdesk services to assist users with incident resolution and service request management
5. Must have sound knowledge to conduct technical research and evaluation of OA products
6. Should have good written communication and interpersonal skills; and
7. Should be hard-working and self-motivated with positive attitude.

Technical skills:
Infrastructure (60)
IT Security (60)
Office Automation (48)