Department:
WFSFAAWFAO

Job nature:
(T26) Enhancement, Maintenance and Support of GOA Systems and Equipment

Responsibilities:
(T26)
1. To support the enhancement and maintenance of GOA systems including coordination with relevant parties to follow up system configuration and necessary operational support
2. To prepare system images of desktop PCs as well as notebooks for cloning
3. To setup desktop PCs, notebooks and related peripherals such as network printers, local printers, and document scanners for end users
4. To handle helpdesk support calls from end users for enquires of GOA systems and facilities including Centrally Managed Messaging Platform (CMMP), Anti-virus and Software Asset Management, etc.
5. To help monitoring of GOA systems, support diagnosis and fixing of the problems
6. To support daily IT operations such as user account maintenance in Microsoft Active Directory
7. To keep stock and monitor stock level of computer supplies
8. To update and maintain inventory records of computer hardware and perform physical checks; and
9. To carry out other duties as assigned by the supervisor.

Requirements:
1. Must have solid experience in support of GOA systems, desktop PC and notebook installation
2. Must have solid experience in handling helpdesk support calls
3. Must have solid experience in support of CMMP
4. Must have work experience in the Government
5. Should be a team-player with good communication and interpersonal skills
6. Should have strong sense of analytical and problem solving skills; and
7. Should be hard-working and self-motivated with positive attitude.

Technical skills:
Lotus Notes Mail Admin. & Technical Support (12)
Microsoft Active Directory Administration (24)
Office Automation (36)