Department:
WFSFAAWFAO

Job nature:
(T26) Enhancement, Maintenance and On-going Support of Office Automation (OA) Facilities, and Implementation of New OA Projects

Responsibilities:
(T26)
1. To perform enhancement, maintenance and operational support for the infrastructure and OA related systems including OA Local Area Network, File and Print Servers, Mobile Workplace Services (MWS), Centrally Managed Messaging Platform (CMMP) Standard Email Services, CMMP Mobile Confidential Email Services, CMMP Mobile Email (ME) Services, Patch Management System (PMS), Endpoint Protection System, Mobile Device Management (MDM) and Log Management System
2. To coordinate with outsourced Contractors and relevant parties including support teams of Government central IT services such as e-Leave and Departmental Portal Hosting Service (DPHS) to follow up OA related issues
3. To perform system design for end-of-support / obsolete server equipment in Upgrade of OA Server Systems and Network Infrastructure project
4. To prepare technical requirement specifications, manuals, guidelines and necessary documents if needed; and
5. To carry out other duties as designated by supervisor.

Requirements:
1. Must have solid implementation and support experience in essential equipment and facilities of OA systems including Windows 10, Windows Server, Microsoft Active Directory, MWS, CMMP, Patch Management System, Endpoint Protection System and Log Management System
2. Must have experience in implementation and support of encryption solution and MDM solution, using McAfee product and SOTI is preferable
3. Must have experience in server virtualisation technology (e.g. VMWare, vCenter and Veeam) and storage area network (SAN)
4. Should have strong sense of analytical and problem solving skills
5. Should be hard-working and self-motivated with positive attitude; and
6. Service period will be extended if the performance of the staff is satisfactory.

Technical skills:
Confidential Mail System (24)
Data Encryption Technology (48)
Microsoft Active Directory Administration (48)
Office Automation (48)