Department:
WFSFAAWFAO

Job nature:
(T26) Help Desk Services, Maintenance and Support of GOA Systems and Equipment

Responsibilities:
(T26)
1. To install/configure/support desktop PCs, notebook PCs, mobile/handheld devices and other peripherals such as printers and scanners
2. To install and configure common GOA applications and online meeting/video conference tools
3. To provide help desk services, handle user enquires and resolve technical problems for end users
4. To perform functional tests on installed software and demonstrate basic functions to end users
5. To assist in installing IT security products such as Endpoint Detection and Response solution and Virtual Private Network agents
6. To update and maintain inventory records of computer items and perform physical checks
7. To perform any other computer related and administrative duties assigned by senior officers; and
8. To carry out other duties as assigned by the supervisor.

Requirements:
1. Have experience in supporting PC LAN, Windows 10 and handling IT helpdesk calls
2. Have experience in Active Directory and file server system
3. Experience in GOA applications, such as Centrally Managed Messaging Platform (CMMP), Central Electronic Recordkeeping System (ERKS), Departmental Portal and e-Leave
4. Experience in supporting IT security products, online meeting/video conference technology
5. Should be a team-player with good communication and interpersonal skills; and
6. Should be hard-working and self-motivated with positive attitude.

Technical skills:
Lotus Notes Mail Admin. & Technical Support (12)
Office Automation (12)
PC LAN Support (12)
Video Conference Technology (12)