Department:
WFSFAAWFAO

Job nature:
(T26) Enhancement, Maintenance and On-going Support of Office Automation (OA) Facilities

Responsibilities:
(T26)
1. To perform enhancement, maintenance and operational support for Mobile Workplace Services (MWS), Centrally Managed Messaging Platform (CMMP) Standard Email Services, CMMP Mobile Confidential Email Services, CMMP Mobile Email (ME) Services, Video Conference System, and Mobile Device Management (MDM)
2. To provide investigation, diagnostic testing and resolution for various management systems, hardware and software
3. To provide system support for the implementation of new virtualised IT infrastructure and upgrade for end-of-support / obsolete server systems
4. To assist in product research for new technology solutions and prepare requirement specifications documents
5. To perform system integration testing and backup operation for enhancement and expansion of virtualised platform
6. To provide support services such as liaison with users and vendors, monitoring, repairing, and recovering systems, training and helpdesk support
7. To compile manuals, guidelines and necessary documents if needed; and
8. To carry out other duties as designated by supervisor.

Requirements:
1. Must have solid implementation and support experience in essential equipment and facilities of OA systems including Windows 10, Windows Server 2019 and 2022, Microsoft Active Directory, MWS, CMMP and MDM
2. Must have work experience in Server virtualisation technology (preferably in VMWare, vCenter and Veeam)
3. Should be a team-player with good communication and interpersonal skills
4. Should have strong sense of analytical and problem solving skills; and
5. Should be hard-working and self-motivated with positive attitude.

Technical skills:
Data/File Backup Technology (12)
Mobile / Wireless Communication (12)
Server Virtualisation Technology (12)
Wireless/mobile Email solution (12)