Department:
EPD

Job nature:
(T26)
1. To support the operations and assist in the enhancement projects of the Departmental Network and IT Infrastructure of EEB(EB) and EPD; and
2. To support the mobile device management of users in EEB(EB) and EPD.

Responsibilities:
(T26)
1. To monitor systems, servers and networking performance for ensuring the Departmental network is running in stable and secure status
2. To configure and manage network routers, switches and other networking and peripheral equipment
3. To carry out day-to-day administration jobs on networking equipment; and to conduct trouble-shooting on faulty or abnormal systems and devices
4. To assist in designing new networking systems by studying the feasibility of different approaches, conducting proof-of-concept (POC) analyses and following up the procurement exercises for upgrading the Departmental network and IT infrastructure to accommodate new initiatives and requirements
5. To manage the mobile device management solution for managing the mobile devices for users including daily administration and assisting system upgrade through POC analyses
6. To follow up with vendors on maintenance of networking equipment including repairing faulty equipment, updating necessary security patches and upgrading operation system of equipment, etc.
7. To implement new projects and other ad hoc requirements in the Departmental network and IT infrastructure
8. To update documentation including operations manuals and procedures, networking diagrams, workflow drawings and technical specifications, etc.
9. To handle the escalated requests from frontend helpdesks or users on networking matters
10. To support system operation, IT security, patch management and auditing response for routine operations and ad hoc requests
11. To recommend and procure networking equipment for the Departmental network and IT infrastructure
12. To handle network security events through provision of IT support in the Departmental network and IT infrastructure
13. To maintain inventory record of equipment in the Departmental network and IT infrastructure
14. To carry out any other duties as directed.

Requirements:
1. Higher Diploma or Degree in Information Technology or Higher
2. Obtained at least one of the following certificates related to IT network: Cisco Certified Network Associate (CCNA) or Huawei Certified ICT Associate (HCIA); and
3. Recent IT working experience in Government.

Technical skills:
Network & System Management (60)
Router Configuration (60)
Virtual Private Network (60)