Department:
EPD

Job nature:
(T26)
1. To provide IT support in centralized helpdesk and branch helpdesk in offices and workplaces of EEB(EB) and EPD.

Responsibilities:
(T26)
1. To perform trouble-shooting on computer, email service, Internet and network problems, etc
2. To perform basic configuration of email account including Lotus Notes account and CMMP account
3. To install PC management tools such as security software, email software and PC management software
4. To assist in IT project such as networking, email service and active directory (AD) projects including storage encryption, network access control, email migration and roll out, endpoint security solutions and AD management, etc
5. To assist Group Computer Officer (GCO) in maintaining the inventory list of hardware and approved or licensed software for user group or unit
6. To assist GCO in conducting any change of IP address with proper group IP file record updated
7. To support the daily mail server backup job
8. To provide computer related technical support including software installation, email archiving, setting up of hardware, for example, network printer and scanner, etc
9. To coordinate the LAN node cabling work and perform the network connection between client PC and departmental network
10. To configure portable and desktop computers, servers and related devices with approved IP address and computer name
11. To manage common device of user group or unit
12. To administer user account in using common device of user group or unit
13. To support the setup of device for the meeting such as paperless meeting, presentation, video conference and online interview, etc
14. To maintain helpdesk log records and IT documentation such as the project implementation, inventory loan form and IP address table of each branch offices, etc
15. To provide IT support at remote sites or special operation upon request
16. To carry out any other duties as directed.

Requirements:
1. Higher Diploma in Information Technology or Higher; and
2. Recent IT working experience in Government;

Technical skills:
Anti-Virus Technology (60)
Confidential Mail System (60)
PC LAN Support (60)