Department:
DSD

Job nature:
(T26) Helpdesk Support

Responsibilities:
(T26)
1. To perform IT helpdesk front line support
2. To support end user for their PC and mobile device (notebook, mobile phone and etc.) operation: systems, hardware, applications. Email, video conferencing and other peripherals issues
3. To assist or train end users on how to operate PCs, including OS and other common desktop applications
4. To support maintenance of desktop PCs, patches, updates, etc
5. To prepare user guides and/or video
6. To work with internal and external IT system owners and/or IT infrastructure team to solve technical issues
7. To operate and support Symantec Management Platform (formerly known as Symantec Altiris), Document Management Platform (formerly known as NextCloud) and helpdesk support system (ManageEngine ServiceDesk Plus)
8. To coordinate and manage the progress of various tasks with other Helpdesk staff
9. To provide support in-house assets management and its system.
10. To work on other tasks assigned by the supervisors.

Requirements:
1. Level 2 or equivalent or above in five subjects, including Chinese Language and English Language, in the HKDSE, OR
2. Level 2 / Grade E or above in five subjects, including Chinese Language and English Language (Syllabus B before 2007), in the HKCEE, OR
3. Diploma/Higher Diploma/Degree holder in Computer Science, Information Technology, or equivalent.
4. 5 years' or above helpdesk support experience in sizeable company.
5. Solid trouble-shooting skills for both software and hardware.
6. Good knowledge of Software (iOS, Windows 10, Offices 2016, ManageEngine ServiceDesk, NextCloud, Symantec Altiris), PC desktop/notebook/iOS mobile device, and peripheral such as printer, scanner.
7. Good knowledge of mobile devices (iOS) setup and migration.
8. Good Knowledge of PC email software (Lotus Notes, CMSG), mobile email (including MCMS).
9. Experience in AI-generated content, digital humans, advertisements, short videos, or artist-related projects will be an advantage.
10. Good communication skill and telephone manner.

Technical skills:
Adobe Illustrator (48)
Adobe Photoshop (48)
Adobe Premiere (48)
Anti-Virus Technology (48)
Confidential Mail System (48)
Imaging (48)
Internet/ Intranet (48)
IT Planning (48)
Lotus Notes Administration & Technical Support (48)
Mobile / Wireless Communication (36)
Multimedia (48)
Networking (36)
Office Automation (48)
PC LAN Support (48)
Video Conference Technology (48)
Windows 7/8/10 (48)
Wireless and Mobile (48)
Wireless/mobile Email solution (48)