Department:
FSD

Job nature:
(T26) To provide infrastructure (including servers, storage and networks) and user endpoints (including workstations, mobile devices) support for the Department, and to implement IT projects covering new and existing systems.

Responsibilities:
(T26)
1. To install, configure, and maintain infrastructure and user endpoints
2. To maintain data centre facilities and perform daily operations such as cabling, hardware installation, and routine inspection
3. To provide technical support on the departmental services including but not limited to mail services, file services, Windows Active Directory (AD), endpoint management, anti-malware and endpoint detection and response (EDR)
4. To collaborate with ICT team members and outsourced contractors in the implementation and delivery of IT infrastructure projects
5. To provide technical and operational support for users regarding IT facilities, including workstations, laptops and smartphones
6. To perform IT security tasks such as security patching, firmware updates, certificate renewals, and reviews of user account, system configurations, and security logs to ensure compliance with up-to-date security policies and guidelines
7. To perform regular system monitoring, health checks, system and data backups, disaster recovery drills, and other housekeeping tasks
8. To evaluation and assess IT products during procurement and to participate in the testing and implementation of new IT products and devices
9. To maintain an up-to-date inventory of IT assets, software licenses, and technical documentation
10. To perform any other duties related to the above as assigned by supervisor or the Government Representative from time to time
11. To be able to work under pressure and willing to work overtime if required; and
12. To provide on-call technical support duties and perform overtime work, including work outside of normal office hours, on Saturdays, Sundays, and public holidays, as and when necessary and upon the request of the Government Representative.

Requirements:
1. At least three
(3) years&;#8217; post-qualification information technology experience of which at least two
(2) years&;#8217; is in related areas
2. Candidates with working experience in data centre management or relocation will be given priority
3. Familiarity with structured cabling standards and hands-on experience with hardware troubleshooting will be an advantage
4. Experience in supporting enterprise network and infrastructure systems such as mail system, file servers, endpoint detection and response, endpoint management, Active Directory, and/or system monitoring will be an advantage
5. Experience in Linux system installation and administration will be an advantage
6. Strong analytical and problem-solving skills, with the ability to work independently and communicate effectively with users and contractors
7. Good written Chinese and English, and fluent spoken Cantonese and English
8. Security vetting is required; and
9. The successful candidate may be required to work at more than one FSD work location, including Fire Services Headquarters Building and Fire and Ambulance Services Academy.

Technical skills:
Infrastructure (18)
Network & System Management (12)
Server Virtualisation Technology (18)
System Implementation and Maintenance/Support (18)
Windows 7/8/10 (6)