Department:
FSD

Job nature:
(T26) To provide infrastructure (including servers, storage and networks) and user endpoints (including workstations, mobile devices) support for the Department, and to manage IT projects covering new and existing systems.

Responsibilities:
(T26)
1. To provide infrastructure support, including installation, configuration, monitoring, maintenance and troubleshooting
2. To manage and oversee data centre facilities, maintenance and, operations
3. To manage and support the departmental services including but not limited to mail services, file services, Windows Active Directory (AD), authentication services, network access control, endpoint management, anti-malware and endpoint detection and response (EDR)
4. To implement various IT projects and participate in all stages of project lifecycle including: requirement gathering, system analysis and design (SA&D), procurement, data preparation and migration, system acceptance and user acceptance testing (UAT), system rollout, documentation, on-going maintenance
5. To monitor the project progress and perform quality assurance on the work of outsourced contractors
6. To monitor, optimise and fine-tune the performance of systems, servers, and networks
7. To provide technical and operational support for users regarding IT facilities, including workstations, laptops and smartphones
8. To prepare technical specifications and evaluate IT products (including hardware, software and services) during procurement
9. To participate in testing and trial use of new IT products and solutions
10. To perform regular system monitoring, health checks, system and data backups, disaster recovery drills, and security compliance monitoring, etc.
11. To maintain an up-to-date inventory of IT assets, software licenses, and technical documentation
12. To collaborate with ICT team members to deliver daily helpdesk support services during both office and non-office hours
13. To be able to work under pressure and willing to work overtime if required; and
14. To provide on-call technical support duties and perform overtime work, including work outside of normal office hours, on Saturdays, Sundays, and public holidays, as and when necessary and upon the request of the Government Representative.

Requirements:
1. At least four
(4) years&;#8217; post-qualification information technology experience of which at least two
(2) years&;#8217; is in related areas
2. Candidates with working experience in data centre management or relocation will be given priority
3. Experience in system design, implementation, integration, upgrade and/or migration
4. Experience in administration and monitoring of outsourced projects
5. Hands-on experience in supporting enterprise network and infrastructure systems such as mail system, file servers, EDR, endpoint management, AD, authentication system, and/or system monitoring
6. Experience with enterprise IT management and monitoring tools (e.g. server and network monitoring, helpdesk / service desk, identity and access management)
7. Working experience in Lotus Domino mail servers, Government Communication Network (GCN), and/or Government Cloud Infrastructure Services (GCIS) will be an advantage
8. Experience in developing system scripting (e.g. PowerShell or batch scripts) will be an advantage
9. Possess a profound understanding of IT security principles including secure system and network design
10. Familiarity with IT security controls, backup procedures, housekeeping jobs and related operational controls for enterprise systems
11. Strong analytical and problem-solving skills, with the ability to work independently and communicate effectively with users and contractors
12. Good written Chinese and English, and fluent spoken Cantonese and English
13. Security vetting is required; and
14. The successful candidate may be required to work at more than one FSD work location, including Fire Services Headquarters Building and Fire and Ambulance Services Academy.

Technical skills:
Infrastructure (24)
IT Security (24)
Network & System Management (24)
Networking (24)
Server Virtualisation Technology (24)
System Implementation and Maintenance/Support (24)