Department:
FSD

Job nature:
(T26) To manage and implement IT projects including campus network revamp and data centre relocation; and to provide infrastructure (including networks, servers, and storage) support for the Department.

Responsibilities:
(T26)
1. To manage and provide hands-on support to all network installation, upgrade, and revamp for the Department
2. To implement various IT projects and participate in all stages of project lifecycle including: requirement gathering, system analysis and design (SA&D), procurement, data preparation and migration, system acceptance and user acceptance testing (UAT), system rollout, documentation, on-going maintenance
3. To monitor the project progress and perform quality assurance on the work of outsourced contractors
4. To provide infrastructure support, including installation, configuration, monitoring, maintenance and troubleshooting
5. To manage and support the departmental services including but not limited to network routing and switching, network access control, firewalls, Virtual Private Networks (VPNs), Metro Ethernet, wireless LAN, and mobile network services
6. To monitor network traffic, bandwidth utilisation, and system logs and to perform proactive troubleshooting to isolate and resolve network faults and performance bottlenecks
7. To perform regular network security assessments, firewall rule reviews, and firmware/patch upgrades in compliance with departmental IT security policies
8. To coordinate with outsourced contractors and telecommunication carriers for network circuit provisioning, structure cabling, hardware replacement, and emergency restoration work
9. To participate in network design, capacity planning, network availability optimisation, new network deployment, and existing network migration
10. To provide technical advice and operational support on networking
11. To prepare technical specifications and evaluate IT products (including hardware, software and services) during procurement
12. To participate in selection and evaluation of new IT products and solutions
13. To create and maintain up-to-date network topology diagrams, configuration backups, asset inventory, and technical documentation
14. To be able to work under pressure and willing to work overtime if required; and
15. To provide on-call technical support duties and perform overtime work, including work outside of normal office hours, on Saturdays, Sundays, and public holidays, as and when necessary and upon the request of the Government Representative.

Requirements:
1. At least six
(6) years&;#8217; post-qualification information technology experience of which at least three
(3) years&;#8217; is in related areas
2. Candidates with working experience in maintaining and troubleshooting departmental, campus and/or data centre networks
3. Solid experience in network design, implementation, integration, upgrading, migration, operation, maintenance, and troubleshooting
4. Experience in administration and monitoring of outsourced projects
5. Hands-on experience in supporting enterprise network and infrastructure systems such as Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), Network Time Protocol (NTP), IP Address Management (IPAM), and/or network monitoring
6. Experience in implementation of enterprise IT management and monitoring tools (e.g. network and system monitoring, NetFlow, IP address management)
7. Working experience in Government Backbone Network (GNET), Domain Name Hosting Service (DN), and/or Government Cloud Infrastructure Services (GCIS) will be an advantage
8. Practical experience with network products from Juniper Networks, Fortinet, H3C, and/or Huawei will be an advantage
9. Professional IT certifications, including but not limited to H3CNE/H3CSE, Fortinet NSE 4 or above, HPE Juniper JNCIS/JNCIP, and/or Huawei HCIP/HCIE-Datacom will be an advantage
10. Possess a profound understanding of IT security principles including secure system and network design
11. Familiarity with IT security controls, backup procedures, housekeeping jobs and related operational controls for enterprise networks
12. Strong analytical and problem-solving skills, with the ability to work independently and communicate effectively with users and contractors
13. Good written Chinese and English, and fluent spoken Cantonese and English
14. Security vetting is required; and
15. The successful candidate may be required to work at more than one FSD work location, including Fire Services Headquarters Building and Fire and Ambulance Services Academy.

Technical skills:
Infrastructure (36)
IT Security (36)
Mobile / Wireless Communication (36)
Networking (36)
Router Configuration (36)
Virtual LAN/LAN Switching (36)