Department:
DPO

Job nature:
(T26) Provide APOLLO helpdesk services to DPO staff and deliver frontend technical support to senior management for daily office automation and mobile device operations.

Responsibilities:
(T26)
1. Provide APOLLO helpdesk services to DPO staff regarding office automation inquiries.
2. Deliver on-site technical support to DPO senior management for their daily use of workstations, mobile devices and other IT products.
3. Serve as the first-line support for APOLLO services, including office automation, video conferencing, mobile devices, mobile email, CMMP and DDI security protection.
4. Travel occasionally to various DPO sites to provide frontend support as required.

Requirements:
The proposed candidates must have:
1. Broad and strong technical knowledge and practical support experience in relation to various office automation, computer and mobile devices and network aspects, such as LAN network services, wireless network services, UC services, VPNs, mobile devices, mobile email service, CMMP and Government Office Automation (GOA) service.
2. Strong communication skills and proven experience supporting senior management in their daily use of IT equipment, network and mobile devices.
3. Experience monitoring and operating daily applications, performing root cause analysis on security incident logs using SIEM tools. The following requirements are preferable:
1. Sound knowledge and support experience in anti-virus and patch management systems.
2. Sound knowledge of network services and related network health monitoring and reporting systems.
3. Qualifications such as CISSP, CISP or other cybersecurity certifications are advantageous.

Technical skills:
Lotus Notes Mail Admin. & Technical Support (24)
Video Conference Technology (24)
Virtual Private Network (12)
Wireless/mobile Email solution (24)