Department:
EDB

Job nature:
(T26) The e-Services Portal provides schools and teachers (including principals) with a reliable, secure and user-friendly web-based system for managing appointment information, teacher training records, Teacher Continuing Professional Development records and training needs; processing web-enrolment of training courses, and providing email services. Teachers&;#8217; data collected through the Portal may be used for various educational purposes such as data analysis and compilation of teacher statistics. The e-Services Portal interfaces with Training Calendar System (TCS) and One-stop Portal for data sharing. The Training Calendar System (TCS) is a platform of the Education Bureau (EDB) for disseminating information on training activities, and allowing online enrolment and automatic updating of Continuing Professional Development (CPD) records onto teachers&;#8217; profile stored in a web-based system called e-Services Portal.

Responsibilities:
(T26)
1. To man the frontline helpdesk supporting users in using the e-Services Portal; Teacher Information Management Application (TIM), Teacher Calendar System (TCS), Training Administration System (TAS), One-stop Portal (T-surf24/7), Teacher Registration e-Application System, and any other information systems as required by the supervisors.
2. To assist in the maintenance of the e-Services Portal, TIM, TCS, TAS, One-stop Portal (T-surf24/7), Teacher Registration e-Application System, and any other information systems as required by the supervisors.
3. To render support in system enhancements, including to conduct the feasibility study, Systems Analysis and Design (SA&D) and User Acceptance Test (UAT).
4. To provide support in extracting the teacher data from TIM, TCS and TAS, and analysing the data in accordance with prescribed criteria.
5. To investigate, log and coordinate with technical team to ensure efficient logistics and support related to the system.
6. To liaise with school personnel and teachers, as well as course organisers for data clarification.
7. To assist in account management for systems&;#8217; users.
8. To conduct briefing sessions for users on using the e-Services Portal, TCS and TAS.
9. To provide training for EDB staff on using the TIM.
10. To draft user guidelines, manuals and other system-related documents for e-Services Portal, TIM, TCS, TAS and One-stop Portal (T-surf24/7).
11. To perform any other tasks as required by the supervisors.

Requirements:
The Senior Information Technology Assistant must have at least five years&;#8217; post-qualification experience in the control and operation of computer systems such as Windows or helpdesk/computer network operation. He/she should be proficient in system support or application development using programming languages and various support/development tools/environments such as HTML or SQL. Proficient knowledge of Microsoft Excel is also required. The Senior Information Technology Assistant should possess good communication skills and language ability in English and Chinese to provide telephone hotline services, good inter-personal skills, ability for teamwork, and ability to work under pressure. He/she should also be patient and polite.

Technical skills:
HTML version before HTML5 (12)