Department:
PO

Job nature:
(T26) To provide day-to-day administrative and technical support to the Government Office Automation (GOA) related systems and facilities in Hongkong Post

Responsibilities:
(T26) The job duties requirements of the service are as follows:- a) To provide daily administration and technical support of Lotus Notes Mail System, Confidential Mail System, Domino Mail System, Mobile Workspace System with iPhone and Android, Centrally Managed Messaging Platform (CMMP), Microsoft Windows Desktop, Microsoft Active Directory, Local Workstation Directory, File Server Service, Backup Service, Video Conferencing Service, Single Sign-On Service and Departmental Portal Service b) To provide troubleshooting on various OA services
c) To support PC workstations in Hongkong Post, which includes performing on-site PC hardware installation/upgrade, OS image preparation and cloning, software or application programs installation, data migration and data erasure activities
d) To assist in relocation of PC and other IT equipment for redeployment, and update IT inventory after hardware upgrade, replacement or redeployment; e) To provide face-to-face and on-call client support for VIPs in Hongkong Post. Mobile support is required when necessary f) To prepare documents on support statistics and incident logging.

Requirements:
The support staff is required to: a) Experience in System Administration and Technical Support; and User Client, esp. for VIP, support in technical aspect with Windows 10/11, Lotus Notes, Centrally Managed Messaging Platform (CMMP), Microsoft Windows Server 2016/2019/2022/2025, Microsoft Active Directory, Trend Micro EndPoint Security, Acronis True Image, and backend server system support and troubleshooting is an advantage b) Good command of written and verbal communication skills in Chinese and English
c) Need to work in various location of HKP
d) Overtime and on-call work are required when necessary; and e) Criminal record check is required.

Technical skills:
Confidential Mail System (12)
Endpoint Security Solutions (24)
Lotus Notes Administration & Technical Support (24)
Microsoft Active Directory Administration (24)
Windows 7/8/10 (24)