Department:
PO

Job nature:
(T26) To provide on-going maintenance support to departmental network and Internet-facing network of Hongkong Post; and to maintain, enhance and upgrade the existing network infrastructure of Hongkong Post.

Responsibilities:
(T26) The job duties requirements of the service are as follows:- a) To provide on-going system technical and maintenance support to all networking hardware and software (including routers, switches, firewalls, load balancers, Wi-Fi Access Point, DHCP/DNS appliance, VPN gateway, network monitoring systems and etc); b) To assist application teams and various support teams in ongoing or project-based network related issue in the areas of procurement, implementation and testing
c) To evaluate and apply firmware updates and software patches for all network related devices and systems
d) To co-ordinate and collaborate with contractors, users, application teams and various support teams for proper implementation of network related task; e) To provide first-line technical support for network infrastructure whenever there is problem in network related incident;

Requirements:
The support staff is required to: a) Solid knowledge and good technical skill for equipment of Cisco; b) Hand-on experience in Cisco router and switches configuration and technical support is mandatory
c) Hand-on experience in Juniper firewall, F5 LTM, Fortinet proxy configuration and technical support is an advantage
d) Good communication and skills, both written and verbal in both Chinese or English; e) Need to work in various location of HKP; f) Overtime and on-call work are required when necessary; and g) Criminal record check is required.

Technical skills:
CISCO IOS Software & CISCO Products (12)
Router Configuration (12)