Department:
CEDB

Job nature:
(T26) System and end-user support for office automation equipment and IT systems of Commerce and Economic Development Bureau (CEDB) and overseas Hong Kong Economic and Trade Offices (HKETOs).

Responsibilities:
(T26)
1. To provide first line helpdesk service to users of IT systems of CEDB and HKETOs and perform associated helpdesk activities using tools provided and carry out on-site inspection and troubleshooting and take recovery action according to prescribed procedures
2. to perform hardware and software installation for computers, mobile devices and computer accessories, schedule computer equipment installation, relocation and maintenance, monitor and report progress
3. to assist end-users in IT related operations such as online video conference setup, software updates, email archiving and e-certificate/e-token handling
4. to keep and monitor stock level of computer supplies and assist in their procurement and payment
5. to update and maintain inventory records of computer hardware, perform physical checks and maintain procedure manuals and documentation
6. to perform event and problem logging, statistics and reports
7. to assist in user account maintenance
8. to operate computer and associated equipment and facilities according to prescribed standards and procedures
9. to monitor performance of equipment and perform routine maintenance
10. to assist in venue setup for events that involve use of IT equipment
11. to perform other duties as and when required.

Requirements:
1. Technical knowledge in personal computers, computer accessories, Microsoft Windows, Microsoft Office (including Outlook) and popular PC software.
2. Hand-on experience in providing first line support to end-users of IT systems.
3. Willingness to perform manual work of stock-keeping, transporting, mounting, setting up, connecting with cables, dismounting and collecting computer equipment at various end-users&;#8217; locations.
4. Good spoken and written communication skills.

Technical skills:
Microsoft Active Directory Administration (24)
Office Automation (60)
PC LAN Support (60)
Windows 7/8/10 (60)
Wireless/mobile Email solution (24)